Mantul138 Privacy Policy – Personal Data Protection for Malaysian Members

Welcome to the Privacy Policy page mantul138. This document explains in detail how the platform mantul138 ("we", "platform") collects, processes, stores, uses, and safeguards your personal data ("Member", "you") when you use our website and services.

Your privacy is our priority. mantul138 understands that your personal data is sensitive and valuable, and we take this responsibility extremely seriously. We are committed to handling all personal information you share with us with the highest level of confidentiality, security, and respect.

This Privacy Policy is drafted in accordance with the requirements of Personal Data Protection Act 2010 (PDPA) Malaysia and fully complies with all applicable laws governing the processing of personal data in Malaysia. By registering for or using the mantul138, you are deemed to have read and agreed to the terms set out in this Privacy Policy.

mantul138 only collect personal data that is strictly necessary to provide a safe, quality service in compliance with legal requirements. The data we collect falls into several categories:

We not collect sensitive information such as biometric data, medical records, or religious information unless required by law in specific circumstances.

mantul138 collect personal data through several different means, depending on how you interact with our platform:

• Account Registration: When you register as a new mantul138 member, you provide basic identification details such as your name, email address, and phone number.
• Identity Verification Process (KYC): To process withdrawals exceeding certain limits or as required by regulatory obligations, you may be asked to submit copies of identity documents such as your MyKad or bank statement.
• Financial Transactions: Data is collected automatically when you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or through FPX (Maybank2u, CIMB Clicks), or when you submit a withdrawal request.
• Platform Usage: Technical data is collected automatically as you browse and use the mantul138 platform, including pages visited, games played, and usage duration.
• Communications with Us: When you contact mantul138 customer support via Live Chat or email, records of those conversations are retained for troubleshooting and service improvement purposes.
• Cookies and Tracking Technologies: The mantul138 platform uses cookies and similar tracking technologies to enhance the user experience. Further details are provided in Section 8.

mantul138 uses collected personal data solely for lawful and stated purposes. The following are the primary purposes for which your data is used:

1. Account Management: To create, maintain, and manage your mantul138 account, including login verification and security settings.
2. Transaction Processing: To accurately and securely process deposits and withdrawals via your chosen Malaysian local payment method.
3. Identity Verification (KYC): To meet legal and regulatory requirements relating to age verification (minimum 18 years old) and member identity verification.
4. Fraud Prevention: To detect, investigate, and prevent any fraudulent activity, money laundering, or misuse of the platform.
5. Customer Service: To respond to enquiries, resolve complaints, and provide related technical support.
6. Responsible Gaming: To monitor gaming patterns and ensure members do not exceed their self-set limits, as well as to identify signs of problem gambling.
7. Legal Compliance: To comply with applicable legal obligations, regulations, or court orders in Malaysia.
8. Platform Improvement: To analyse usage patterns and improve the performance, functionality, and user experience of the mantul138 platform.
9. Service Communications: To send you important notifications regarding your account, transactions, and policy updates.

mantul138 understands that your trust is our most valuable asset. We do not sell, rent, or disclose your personal data to third parties except in the following limited circumstances:

• Payment Service Providers: Data required to process transactions is shared with Malaysia's local e-wallet and internet banking providers (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, CIMB Clicks) — solely for transaction processing purposes.
• Game Service Provider: Minimum information required for game management is shared with mantul138's registered game providers such as Evolution Gaming, Pragmatic Play, and other partner providers, subject to strict confidentiality agreements.
• Regulatory & Law Enforcement Authority: mantul138 will disclose required data to the relevant Malaysian authorities when mandated by law, court order, or valid regulatory requirement.
• IT Service Provider: Technical service providers that assist in operating the mantul138 platform infrastructure — such as cloud computing and cybersecurity services — are bound by strict confidentiality and data protection agreements.

mantul138 has implemented a comprehensive range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and mantul138's servers is encrypted using industry-standard security protocols.
• Data-at-Rest Encryption: Personal data stored in our databases is encrypted using modern encryption algorithms to prevent data breaches in the event of an intrusion.
• Two-Factor Authentication (2FA): Members are encouraged to enable 2FA for an added layer of protection on their accounts.
• Strict Access Controls: Only authorised mantul138 staff with a legitimate business need are permitted to access members' personal data.
• 24/7 Security Monitoring: The mantul138 system is continuously monitored to detect and prevent any cybersecurity threats.
• Regular Security Audits: The mantul138 platform undergoes regular independent security audits to identify and address potential system vulnerabilities.
• Incident Response Procedure: mantul138 has a clearly defined incident response procedure in the event of a data breach, including the obligation to notify affected members within the timeframe stipulated by law.

Under Personal Data Protection Act 2010 (PDPA) Malaysia, you have the following rights regarding your personal data held by mantul138:

To exercise any of the rights above, please submit a written request to the mantul138 data protection team at support@mantul138.im by stating the type of request and the information needed to verify your identity. We will process your request within 21 working days from the date of receipt.

Platform mantul138 use cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The following are the types of cookies we use:

• Essential Cookies: These cookies are required for core platform functions such as login session management, account security, and transaction processing. They cannot be disabled without affecting platform functionality.
• Performance Cookies: These cookies collect information about how visitors use our platform — such as the most frequently visited pages and error messages encountered — to help us improve platform performance.
• Functionality Cookies: These cookies allow the platform to remember preferences you have set — such as language, region, and display settings — to deliver a more personalised experience.
• Analytical Cookies: We use analytics tools to understand how members interact with the mantul138 platform for the purpose of continuous improvement.

You can manage cookie settings through your web browser preferences. Please note that disabling certain cookies may affect the functionality of the mantul138 platform.

mantul138 retain your personal data for as long as necessary to fulfil the purpose for which it was collected and to meet any related legal obligations. In general:

• Active Account Data: Retained for the duration your mantul138 account remains active, and for up to 7 years after account closure in accordance with Malaysian financial regulatory requirements.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's financial regulatory and tax law requirements.
• Communication Records: Customer support conversation records are retained for 3 years for reference and dispute resolution purposes.
• Technical Data (Logs): System logs and technical data are retained for a maximum of 12 months before being automatically deleted.
• Identity Verification (KYC) Data: KYC documents are retained for 7 years after account closure in accordance with international Anti-Money Laundering (AML) standards.

mantul138 reserve the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. When any material changes are made to this Policy, we will:

• Updating the "Last updated" date at the top of this page.
• Displaying a prominent notice of changes on the mantul138 platform's homepage for a minimum of 14 days.
• Sending email notifications to registered members where the changes involve data processing that is materially different from before.

Continued use of the platform mantul138 following the publication of any changes to this Privacy Policy will be deemed acceptance of the updated terms. If you do not agree with any changes, please contact us to close your account before the changes take effect.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by mantul138, please contact us through the following channels:

Every data-related request will be handled with full confidentiality by our trained Data Protection team. We are committed to responding to all enquiries clearly and in a timely manner. Your trust in mantul138 is something we take to heart.

This Privacy Policy is issued in Bahasa Melayu as the official language. In the event of any inconsistency between the Bahasa Melayu version and any other translation, the Bahasa Melayu version shall prevail. This Policy is governed by the laws of Malaysia.